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In case you haven’t noticed, the days of clients blindly accepting the results of our efforts are long gone.  About 45 thousand times during each tax season, we have the shock and awe conversation with clients.   Client: “I paid a lot in taxes.  How can I...

Consider this question from a staff accountant to a client during a tax planning engagement.   “How much in interest and dividend income do you expect for 2015?”   Silly millennial!  He pictures the client poring through a file cabinet of brokerage statements to get us the answer.  From...

The first two installments covered defining your workflow as the first step to improvement and pushing work down to the lowest staff level possible as the second step.  The final step in improving your workflow is removing unnecessary steps.   As I wrote in the last post,...

In my last post, you learned that to fix your workflow, you have to first define your current workflow. Next, let’s work on improving it.   Ruthlessly Efficient Workflow (REW) has two primary tenets. First, tasks should be performed by the least expensive staff capable of performing...

You already know the definition of insanity and Dr. Phil’s tag line, “How’s that working out for you?”  So if last tax season made you feel like the last guy bailing water when the Titanic sank, maybe it’s time for a change.  Maybe you know...

Agile project management conjures up the image of scruffy software programmers surrounded by empty pizza boxes at 3 AM hacking away at producing the next Google.  What could Agile possibly bring to accounting and income tax preparation?  Actually a lot, and it could transform your...

The bastard brother of value pricing is the trend towards eliminating time tracking.  When every other industry runs toward metrics, the CPA biz runs the other way.  I’m not surprised.  Nobody likes admin tasks, even when they provide information necessary to succeed.  Telling children they...

How do you evaluate your staff? Do you base annual reviews on objective information, or are your reviews entirely subjective?  Is your only objective information annual billings?  Do you even have that?  While other industries moved to objective metrics for evaluating employee performance a decade...

If you went to the bathroom last night sometime before morning, as you likely did if you are in the CPA or tax business, you are part of the aging baby boom generation.  I’m right there with you.  I probably went twice, if I can...

Ruthlessly Efficient Workflow (REW) accomplishes two goals for CPA firms.  First, REW reduces turnaround time for projects and thereby increases client satisfaction.  Second, REW reduces costs by matching the right staff with the right tasks, thus increasing firm profitability.  This article deals with reducing turnaround...