Monthly Archives: May 2016

Fifty Ways to Leave Your Client

“And then she kissed me, and I realized she probably was right.  There must be fifty ways to leave your…” client.  With apologies to Paul Simon for mangling his lyrics, firing the right clients means a more profitable practice and saner life.   Remember those whacky 20th century days when we thought the customer was…
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Client Communications in 21st Century – What Works?

Let’s start with what doesn’t work: clients late for meetings, phone tag, and e-mail hell. If your primary communications methods are: meetings, phone calls, and e-mail, you’re losing out on a lot of money and a saner life. 21st century clients want all the same things 20th century clients wanted, just in new ways. They…
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