Monthly Archives: November 2015

Lies, Damned Lies, and Toss Your Time Tracking

The bastard brother of value pricing is the trend towards eliminating time tracking.  When every other industry runs toward metrics, the CPA biz runs the other way.  I’m not surprised.  Nobody likes admin tasks, even when they provide information necessary to succeed.  Telling children they don’t have to eat vegetables is popular with kids even…
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Why You Should Be Tracking Staff Errors

How do you evaluate your staff? Do you base annual reviews on objective information, or are your reviews entirely subjective?  Is your only objective information annual billings?  Do you even have that?  While other industries moved to objective metrics for evaluating employee performance a decade or more ago, the CPA world has moved in the…
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Profiting from the Coming Shift in Client Demographics

If you went to the bathroom last night sometime before morning, as you likely did if you are in the CPA or tax business, you are part of the aging baby boom generation.  I’m right there with you.  I probably went twice, if I can even remember it accurately anymore. Our profession has aged.  At…
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Ruthlessly Efficient Workflow – Slaying the WIP Monster

Ruthlessly Efficient Workflow (REW) accomplishes two goals for CPA firms.  First, REW reduces turnaround time for projects and thereby increases client satisfaction.  Second, REW reduces costs by matching the right staff with the right tasks, thus increasing firm profitability.  This article deals with reducing turnaround time. REW borrows extensively from Lean Six Sigma, and many…
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Why Small Firms Fail – The Tragic Tale of Tammy Tardy

Tammy Tardy was an average tax preparer, who owned  an average tax preparation firm.  Every tax season Tammy met with a hundred or so tax clients much like many of us.  Tammy managed her workload using the piles of files method.  After a client meeting, she put the file aside, knowing she would get to…
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